How Managers Learn (in their own words)

May 9th, 2011 by Sarah Green Leave a reply »

Within Zircon we recognise that Informal Learning plays an important part in the learning and performance landscape. Indeed, 70% of the most effective learning takes place at work, outside of the ‘classroom’. 70% of effective learning is from on-the-job experiences, tasks and problem-solving in the workplace; 20% of learning from feedback and working with role models; and 10 % from formal training. Peter Casebow debates the increasing need to support informal learning at work and states that for the last 10 years we’ve been fascinated by one question:

“How can organisations provide support to leaders and managers to improve their performance at work?”

To answer this, we need to understand what helps leaders and managers perform more effectively, and what they do when faced with workplace challenges. Most industry commentators quote the 70-20-10 figures, or a similar variation, when talking about the informal/formal learning breakdown of a workplace learning. However, while this breakdown can be useful when talking about general principles, it falls down when examined more closely, and does not help Learning and Development support informal learning. Zircon have been working with our clients to understand what informal working mean in our client organisations and how to maximise this style of learning.

Taken from source: Seventy per cent of effective learning is from on-the-job experiences, tasks and problem-solving in the workplace; 20 per cent of learning from feedback and working with role models; and 10 per cent from formal training(www.princeton.edu/hr/learning/philiosophy/.)

Assessment & Development Matters Vol. 2 No. 2 Summer 2010. Effectiveness of Learning by Age

Adapted by Melissa Tyson. Occupational Psychologist.

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